Shapeshifters
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Return Policy

If you find your garment doesn’t fit the way you need it to, please contact us! We will send you a link to our private Refits page, where you can place an order for one free refitting within 45 days of receipt. Adjustments are generally processed within a week of your garment arriving back to our studio.

As every product is customized and made-to-order, we do not issue refunds.


Ordering

How do I order a binder?

First, pick a style! Are you here for the scales? Do you like outer space? Maybe your Patronus is an animal that sheds its skin and is born anew, for some reason. Or maybe you’re here for a binder that matches your skin tone and looks invisible under a shirt.

Once you’ve chosen, head into that listing, pick out a color or design, and consider length. Your options are Short (12”-16”), Medium (17”-22”), and Long (23”-30”); you will have the chance to specify an inch measurement within these ranges. All lengths are vertical from shoulder to hem, when laid flat. (Look out soon for a blog post detailing the advantages and disadvantages of each option!)

Now it’s time to take your measurements. You’ll find a measurement guide at the bottom of each listing. Take all measurements as directed and note them down somewhere -- you'll need them in a moment! When you have your measurements and have made all your choices for fabric, length, and outer layer, click "Add to Cart." When you hit that button, a form will pop up for you to insert your measurements and further customize your binder.

At this point you can either decide to check out, or you can continue to the Add-ons section! Here you can purchase additional customizations: a zipper, racerback, hood, and/or sleeves.


What kind of free customizations can I get?

Via the measurements form: We are happy to widen or narrow the straps, raise or lower the armholes and neckline, taper in the waist, or provide a relaxed fit. Many customers find the relaxed fit helpful for long days, high activity, swimming, and times of reduced lung capacity.

For folks with a 6” or greater difference between Bust and Underbust measurements, we automatically add a stiff insert (a strong, two-way stretch band of elastic) to the front of the binder. This is excluded for relaxed fits. Upon request, we can exclude this; include it for smaller chest sizes; or widen or narrow the stiff insert by up to 2".

If you're not sure what you need, we recommend you try our standard fit first!


What fabrics are used?

The inner layers are a strong but soft "power net", typically an 85/15 lycra/nylon blend. The outer layer (of a non-mesh garment) is a 70/30 lycra/nylon blend of printed spandex.


What does your fabric feel like?

Pretty slick if it's shiny, pretty soft if it's not. The binding mesh is close-woven, a little less smooth than the outside. Please order samples to find out for sure! We find there's no better way to be 100% certain of texture and color before you place your order.


Will you make something in my size?

Yes. Everything in our store is made-to-measure, with no size limit.

We offer flat pricing across all sizes.


Do you have any discount programs?

Yes. Check out our Clearance section for discounted fabrics and our monthly Giveaways for a chance to win a free binder. You can sign up for our newsletter to get announcements about that and also our monthly sales. We also recommend checking out Point of Pride and your local LGBT resource group; we donate to various groups across the country.


Do you sell strapless binders?

Because we are dedicated to designing and making binders that fit all sizes safely and securely, we do not offer strapless binders.


I have a question you haven't answered here!

Please contact us via our Contact Page!


I sent a message, and you haven't answered!

We strive to respond to all inquiries within the week. In order to provide the best quality service possible, we make it a policy to limit our correspondence to our business hours, Monday - Friday, 9am-6pm EST. If your inquiry was sent outside of these hours, please be assured we will get to it in the order it was received.

Thank you so much for your patience!


Current Wait Time & Shipping Info

How long will my order take to be made?

We currently have a 5-7 week wait time between order and shipping. Each binder is handmade to order in our studio, and some are highly customized. We appreciate your patience as we work to shorten our wait times.

You can also check our Current Wait Time page to find out what batch of orders we're currently working on! All of our orders are numbered in sequence, so you can get a general idea of how close your order is in the queue.


How long will my order take to ship?

Shipping time is dependent on your location! We are shipping from New England in the USA, and you will receive an emailed tracking number when we ship your order out.


Do you ship internationally?

Yes! Shipping cost is automatically calculated at checkout. Note that we do not and cannot cover import fees or tariffs for any particular country. We especially recommend that our UK customers check appropriate VAT regulations before ordering.


How is your packaging marked?

All binders are shipped in unmarked white mailers from Brattleboro, Vermont, without the company name on the outside. If you are outside of the United States, the customs form will list the contents as "Clothing."


Can you put “gift” or change the price on my customs form?

While we understand that import charges can get expensive, we cannot falsify our customs form. Doing so would run the risk of becoming flagged for package inspection, holding up shipping times, and customs may even decide to refuse our shipments, making us unable to serve our international customers altogether.


I need to change something about my order / my address!

No problem! Please contact us ASAP with your order number and the changes you need made, in as much detail as possible.


Wear & Care

How do I launder my Shapeshifters binder?

Always wash cold, either hand-wash or delicate machine cycle. Hang to dry.


Can I swim in these?

Yes!

Note that we recommend binders with solid fashion layers (popular options are Mer-scales and Skin Tone Binders); avoid mesh and lace. (Mesh can be transparent; lace can snag on things.)

Like any swimsuit, a binder will last much longer if it is rinsed thoroughly after each swim. Please bear in mind that regular swimming in chlorine pools can leach the color from metallic prints more quickly than regular wear.

Finally, as with every exercise, your capability to do it while binding depends heavily on your own physical abilities. Listen to your body, take it slow at first. If you have concerns about getting out of breath, we encourage you to select a relaxed fit.


How warm do these get?

Mesh binders and Nude Mesh binders have only binding layers: three in the front, and one in the back. These are light and breezy, easily our most breathable option.

All other binders have a solid color or a print on the outside of the binding mesh. There is still a mesh layer next to your skin that keeps the sweat from sticking close, but they should be washed frequently when it’s hot. Shiny prints like Scales and Sparkles, in general, will be warmer than non-reflective fabrics like Rainbows and Space.


I'd like to give away my binder to someone who needs one.

Cool! That's really awesome of you. We recommend sending a note to Point of Pride or your local LGBT resource group, who would love to get your binder to someone who needs it.