Current Wait Time & Shipping Info

How long will my order take to be made?

We currently have a 3-5 week wait time between order and shipping. Each binder is handmade to order in our studio, and some are highly customized. We appreciate your patience as we work to shorten our wait times.

You can also check our Current Wait Time page to find out what batch of orders we're currently working on! All of our orders are numbered in sequence, so you can get a general idea of how close your order is in the queue.

How long will my order take to ship?

Shipping time is dependent on your location! We are shipping from New England in the USA, and you will receive an emailed tracking number when we ship your order out.

Do you ship internationally?

Yes! Shipping cost is automatically calculated at checkout. Note that we do not and cannot cover import fees or tariffs for any particular country. We especially recommend that our UK customers check appropriate VAT regulations before ordering.

How is your packaging marked?

All binders are shipped in unmarked white mailers from Brattleboro, Vermont, without the company name on the outside. If you are outside of the United States, the customs form will list the contents as "Clothing."

Can you put “gift” or change the price on my customs form?

While we understand that import charges can get expensive, we cannot falsify our customs form. Doing so would run the risk of becoming flagged for package inspection, holding up shipping times, and customs may even decide to refuse our shipments, making us unable to serve our international customers altogether.

I need to change something about my order / my address!

No problem! Please contact us ASAP with your order number and the changes you need made, in as much detail as possible.