Shapeshifters
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Return Policy

If, within 45 days of receiving your binder, you find it doesn’t fit the way you need it to, you can return it to us for a free refitting. Adjustments are generally processed within a week. Due to the customized nature of our product, we do not issue refunds.

Ordering

What kind of customizations can I get?

We will be happy to widen or narrow the straps, raise or lower the armholes and neckline, or set the straps closer to the neck or farther apart, upon request for no charge. We can also include a stiff insert for smaller chest sizes, exclude it, or widen or narrow the stiff insert by up to 2", also upon request for no charge. If you're not sure what you need, we recommend you try our standard fit first!

Many further alterations may be purchased via Add-Ons, including a racerback cut, zippers, and a lace overlay.


What does your fabric feel like?

Pretty slick if it's shiny, pretty soft if it's not. The binding mesh is close-woven, a little less smooth than the outside. Please order samples to find out for sure! We find there's no better way to be 100% certain of texture and color before you place your order.


Do you sell strapless binders?

Because we are dedicated to designing and making binders that fit all sizes safely and securely, we do not offer strapless binders.


I have a question you haven't answered here!

Please contact us via our Contact Page!


Okay, I sent a message / replied to an automated email, and you haven't answered!

We strive to respond to all inquiries within 2-3 business days. In order to provide the best quality service possible, we make it a policy to limit our correspondence to the business hours of 9am-6pm EST. If your inquiry was sent outside of these hours, please be assured we will get to it in the order it was received.

Thank you so much for your patience!

Current Wait Time & Shipping Info

How long will my order take to be made?

We currently have a 4-6 week wait time between order and shipping. Each binder is handmade to order in our studio, and some are hand-appliqued for further customization. We appreciate your patience as we work to shorten our wait times.


How long will my order take to ship?

Shipping time is dependent on your location! We are shipping from New England in the US, and you will receive an emailed tracking number when we ship your order out.


Do you ship internationally?

Yes! Shipping cost is automatically calculated at checkout. Note that we do not and cannot cover import fees or tariffs for any particular country - customers in the UK especially may wish to check appropriate VAT regulations before ordering.


How is your packaging marked?

All binders are shipped in unmarked white mailers from Brattleboro, Vermont, without the company name on the outside. If you are outside of the United States, the customs form will list the contents as "Clothing."


I need to change something about my order / my address!

No problem! Please contact us ASAP with your order number and the changes you need made, in as much detail as possible.

Wear & Care

How do I launder my Shapeshifters binder?

Always wash cold, either hand-wash or delicate machine cycle. Hang to dry.


Can I swim in these?

Paddle around in a swimming pool? Absolutely. Dip into a river? We've done it. Go rescue someone drowning in the ocean? Not advised. As with every exercise, this depends heavily on your own physical abilities. Listen to your body, take it slow at first. If you are generally concerned about getting out of breath, we encourage you to order a slightly looser model. Also, much like any swimsuit, a binder will last much longer if it is rinsed thoroughly after each swim.

In addition, we recommend avoiding mesh and lace binders for maximum opacity and binders less likely to snag on things.


How warm do these get?

We have four levels of warmth (and sweatiness.) First, mesh binders have only binding layers: three in the front, and one in the back. These are light and breezy, easily our most breathable option.

Second, layered mesh binders have a single thin layer of fashion mesh over the binding layers. They breathe well and are ideal for summertime.

Third, fashion binders with a solid color or a print can get sweaty. There is still a mesh layer next to your skin that keeps the sweat from sticking close, but they need to be washed frequently.

Finally, reversible binders, with a solid color or a print on both sides of the binding mesh, will definitely get warm fast. Sweat will collect on the innermost solid layer and stick it to the skin. Not recommended for hot climates.


I'd like to give away my Shapeshifters binder to someone in need of one.

Cool! That's really awesome of you. We recommend sending a note to In A Bind, Point of Pride, or the New Beginnings Binder Xchange, all of whom would love to get your binder to someone who needs it.